Try walking through the cosmetics department in the mall with you granpa asking repeatedly “What’s that smell? Is it just me, or does it stink in here?” And your little sister asking why one of the women at the counters wears “clown make up”.
While the lack of lighting and the smell are both irritating I think the worst thing is the sound level of the music. I shouldn’t have to raise my voice in a clothing store. I worked in a men’s clothing store when I was a teenager. The manager made sure the music was kept where it could be heard but was low enough so that the sales people could carry on normal conversations with the customers.
I guess that is the difference between then and now.